Virus protection, slow computer fixes, and remote tech help — from a local Louisville IT professional who actually answers the phone.
Serving Fern Creek & Louisville East
Fern Creek is a tight-knit southeast Louisville community built around Bardstown Road and Fern Valley Road, with deep ties to Fern Creek High School and generations of families who've stuck around. When a computer in one of these households starts throwing virus warnings or grinds to a crawl, people want someone who'll actually pick up the phone — not a 1-800 number that hands them off to a different rep every call.
Elevated Tech Support is run by Jonathan Graves, a Louisville-based IT professional with over a decade of enterprise experience. We offer affordable home computer protection plans and remote support built for households that aren’t tech-savvy by trade, but are tired of being talked down to or upsold.
Most Fern Creek calls are resolved remotely the same day. With a proactive monitoring plan, plenty of problems get caught and fixed before anyone in the house even notices something was wrong.
What We Do
Common Situations
These are the calls we get most often from residents in Fern Creek and the surrounding area:
Pricing
No surprise bills. No contracts. Try free for 30 days.
Both plans include a 30-day free trial. Cancel before the trial ends and you pay nothing.
Who You're Working With
Jonathan Graves founded Elevated Tech Support after more than a decade supporting enterprise IT environments, higher education networks, and healthcare technology systems across the Louisville area.
When you call Elevated Tech Support, you talk to Jonathan — not a help desk in another state. He explains what’s wrong in plain English, tells you what it will cost upfront, and doesn’t try to upsell you on things you don’t need.
Quick Answers
Most issues are fully resolved remotely — you share your screen and watch the work happen in real time. For hardware problems that genuinely require hands-on service, we’ll let you know and point you in the right direction honestly.
With us, you reach Jonathan directly — no hold queues, no rotating technicians, no upselling. Our monthly plans are also significantly less expensive than big box support subscriptions, and proactive monitoring means fewer emergencies to begin with.
Remote sessions require your explicit permission to start, you can see everything happening in real time, and you can end the session instantly at any time. Our monitoring software watches for threats — it doesn’t access your personal files.
Call us at 502-509-7588 and we’ll talk through what you’re dealing with. We can often diagnose over the phone whether it’s something you can handle yourself, something we can fix in one session, or something that warrants ongoing monitoring.
Helpful Resources
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