Virus protection, slow computer fixes, and remote tech help — from a local Louisville IT professional who actually answers the phone.
Serving Prospect & North Louisville
Prospect sits along the Ohio River in northeast Jefferson County, home to spacious estate lots as well as newer neighborhoods like Norton Commons — the kind of community where people expect the same level of care from a tech provider that they expect from everyone else who works on their home. Elevated Tech Support delivers exactly that: professional-grade IT support at a price that makes sense for individuals and families.
Founded by Jonathan Graves, a Louisville-area IT professional with enterprise-level experience, Elevated Tech Support offers affordable home computer protection and remote support tailored to Prospect residents. No waiting rooms, no impersonal call centers — just reliable, personal service.
Most problems are solved remotely the same day you reach out. With a proactive monitoring plan in place, many are caught before they ever affect your day.
What We Do
Common Situations
These are the calls we get most often from residents in Prospect and the surrounding area:
Pricing
No surprise bills. No contracts. Try free for 30 days.
Both plans include a 30-day free trial. Cancel before the trial ends and you pay nothing.
Who You're Working With
Jonathan Graves founded Elevated Tech Support after more than a decade supporting enterprise IT environments, higher education networks, and healthcare technology systems across the Louisville area.
When you call Elevated Tech Support, you talk to Jonathan — not a help desk in another state. He explains what’s wrong in plain English, tells you what it will cost upfront, and doesn’t try to upsell you on things you don’t need.
Quick Answers
Most issues are fully resolved remotely — you share your screen and watch the work happen in real time. For hardware problems that genuinely require hands-on service, we’ll let you know and point you in the right direction honestly.
With us, you reach Jonathan directly — no hold queues, no rotating technicians, no upselling. Our monthly plans are also significantly less expensive than big box support subscriptions, and proactive monitoring means fewer emergencies to begin with.
Remote sessions require your explicit permission to start, you can see everything happening in real time, and you can end the session instantly at any time. Our monitoring software watches for threats — it doesn’t access your personal files.
Call us at 502-509-7588 and we’ll talk through what you’re dealing with. We can often diagnose over the phone whether it’s something you can handle yourself, something we can fix in one session, or something that warrants ongoing monitoring.
Helpful Resources
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