Virus protection, slow computer fixes, and remote tech help — from a local Louisville IT professional who actually answers the phone.
Serving Jeffersontown & Louisville East
Jeffersontown is its own home-rule city inside Jefferson County, with a small-business backbone that runs from the shops around the historic Gaslight District downtown out to the offices and warehouses near Bluegrass Industrial Park. A lot of J-Town households run a side business or a home office off the same computer the kids use for homework, so when that machine slows down or throws a security warning, it’s never just an inconvenience.
Elevated Tech Support is run by Jonathan Graves, an IT professional with over a decade of experience supporting enterprise networks, higher education, and healthcare systems across the Louisville area — now offering that same level of care to Jeffersontown homeowners at a fraction of what a big-box subscription costs.
Most issues are fixed remotely the same day you call, and an active monitoring plan catches a lot of problems — failing drives, expired security software, suspicious activity — before they turn into a bigger repair.
What We Do
Common Situations
These are the calls we get most often from residents in Jeffersontown and the surrounding area:
Pricing
No surprise bills. No contracts. Try free for 30 days.
Both plans include a 30-day free trial. Cancel before the trial ends and you pay nothing.
Who You're Working With
Jonathan Graves founded Elevated Tech Support after more than a decade supporting enterprise IT environments, higher education networks, and healthcare technology systems across the Louisville area.
When you call Elevated Tech Support, you talk to Jonathan — not a help desk in another state. He explains what’s wrong in plain English, tells you what it will cost upfront, and doesn’t try to upsell you on things you don’t need.
Quick Answers
Most issues are fully resolved remotely — you share your screen and watch the work happen in real time. For hardware problems that genuinely require hands-on service, we’ll let you know and point you in the right direction honestly.
With us, you reach Jonathan directly — no hold queues, no rotating technicians, no upselling. Our monthly plans are also significantly less expensive than big box support subscriptions, and proactive monitoring means fewer emergencies to begin with.
Remote sessions require your explicit permission to start, you can see everything happening in real time, and you can end the session instantly at any time. Our monitoring software watches for threats — it doesn’t access your personal files.
Call us at 502-509-7588 and we’ll talk through what you’re dealing with. We can often diagnose over the phone whether it’s something you can handle yourself, something we can fix in one session, or something that warrants ongoing monitoring.
Helpful Resources
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