Elevated Tech Support Logo Elevated Tech Support

Limited-time offer: Sign up for any monthly IT support plan and get your onboarding fee waived plus 50% off your first month — a $200+ value.

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Business IT Support Built for Louisville Small Businesses

Stop reacting to tech problems after they happen. Proactive monitoring, security management, and personal service from a local IT professional with enterprise-grade experience.

⭐⭐⭐⭐⭐ Rated 5.0 on Google  ·  See reviews →

Pricing

Choose Your Plan

🎉 Onboarding fee waived + 50% off first month

Core Protection

$100/mo

Per user / device • No contracts

  • 24/7 device monitoring & alerting
  • Security patch management (OS & software)
  • Endpoint antivirus & antimalware protection
  • Monthly health & security reports
  • Remote helpdesk support (phone & email)
  • Annual security assessment
⭐ Most Popular

Complete Shield

$150/mo

Per user / device • No contracts

  • Everything in Core Protection plan
  • Microsoft 365 Business Premium licensing
  • Microsoft 365 cloud backup & recovery
  • Advanced endpoint detection & response (EDR)
  • Security awareness training for employees
  • Dark web monitoring for business credentials
  • Priority response times
  • Quarterly business technology reviews

Not sure which plan is right for you? Schedule a free 15-minute consultation and we’ll recommend the right fit.

Want to see exactly how we protect your devices?

See how Level.io & Huntress work →

A Real-World Example

What Unmonitored Looks Like

A Louisville business recently called us after ransomware locked every computer in their office. Recovery cost them three days of downtime and thousands in data recovery fees.

With our Complete Shield plan, that attack would have been blocked before it reached a single device.

Most IT problems aren’t inevitable — they’re just unmonitored.

30-Day Money-Back Guarantee

If you’re not satisfied within the first 30 days, you pay nothing. No questions, no hassle, no awkward conversation.

We’re confident in what we deliver — this guarantee exists so you can say yes without worrying about getting stuck with something that doesn’t work for your business.

What Clients Say

Real People, Real Results

★★★★★
“I highly recommend Elevated Tech for IT support and computer security needs. Professional, knowledgeable, responsive, and easy to work with. Great option for small businesses or homeowners needing reliable tech help!”
— JashSpa, Google review
★★★★★
“Elevated Tech Support provides the best all around support for any of your tech needs. They stand apart by providing a personal level of direct support with knowledgeable and friendly staff. Highly recommend for individuals or your own business' IT needs!”
— Justin Tharp, Google review
★★★★★
“The knowledge that Elevated Tech was able to provide was incredibly valuable. The advice and guidance I was given was second to none. Could not recommend them enough.”
— Austin Shircliff, Google review

Why Choose Us

What Makes Us Different

Personal Service

You talk to Jonathan directly — not a help desk in another state.

Proactive, Not Reactive

We catch problems before they cause downtime or data loss.

Local & Responsive

Louisville-based. We understand your market and your needs.

Enterprise Experience

Fortune 500 network ops background applied to small business budgets.

Is This the Right Fit?

Who We Work Best With

Great Fit For

  • Small Louisville-area businesses with 1–25 users
  • Professional services: law firms, dental offices, insurance agencies, real estate
  • Healthcare-adjacent and medical practices
  • Retail, contractors, and local service businesses
  • Businesses with no in-house IT staff or IT director
  • Owners who want one trusted point of contact, not a ticket queue

Probably Not the Right Fit

  • Businesses with an existing in-house IT team
  • Large enterprises requiring complex compliance frameworks (SOC 2, full HIPAA audit programs)
  • Businesses located outside the Louisville metro area
  • Organizations looking for break-fix support only (no ongoing relationship)
Jonathan Graves, Founder of Elevated Tech Support

Who You’re Working With

Jonathan Graves, Founder

Jonathan founded Elevated Tech Support after more than a decade managing enterprise IT infrastructure — including network and security operations supporting over 30,000 users across global locations.

He started this company because he saw how often small businesses and homeowners got generic, impersonal tech support from people who didn’t understand their needs. His background is enterprise-grade. His service is personal.

When you work with Elevated Tech Support, you’re not getting a tier-one helpdesk ticket. You’re getting Jonathan.

Have questions? Let’s talk.

Book a free 15-minute call — no pressure, no commitment.

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