Privacy Policy

Effective Date: 3/3/2026

Elevated Tech Support ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our residential technology support services.

By enrolling in our services or using our website, you agree to this Privacy Policy.

1. Information We Collect

A. Personal Information

Name
Email address
Phone number
Billing address
Payment information (processed by Stripe)

B. Technical Information

If you subscribe to a monitoring or managed services plan, we may collect:

Device name and operating system
Hardware specifications
Installed software information
Security status
System performance data
IP address (when necessary for troubleshooting)

We do not intentionally collect personal files, documents, photos, or browsing history unless required during troubleshooting and with your permission.

2. Payment Processing

All payment transactions are securely processed by Stripe, Inc. Elevated Tech Support does not store full credit card numbers on our systems. Stripe may collect and process payment information in accordance with its own privacy policy.

3. How We Use Your Information

Provide technical support services
Monitor device health (if included in your plan)
Manage subscriptions and billing
Communicate about service updates
Improve our service offerings
Comply with legal obligations

We do not sell your personal information.

4. Remote Access & Monitoring

If you enroll in a managed service plan, we may install remote support or monitoring software on your device.

This software may:

Allow remote troubleshooting
Provide security monitoring
Collect limited system performance data

We access your system only:

With your permission during live support sessions, or
As necessary to deliver monitoring services included in your subscription

You may request removal of remote software upon cancellation of services.

5. Information Sharing

We may share information only with:

Service providers necessary to deliver services (e.g., antivirus vendors, cloud service providers)
Payment processors (Stripe)
Legal authorities if required by law

We do not share or sell customer data for advertising purposes.

6. Data Security

We implement reasonable technical and administrative safeguards to protect your information. However, no system can guarantee 100% security. By using our services, you acknowledge that technology systems carry inherent risks.

7. Data Retention

We retain customer information:

While your subscription is active
For a reasonable period after cancellation for business or legal purposes
As required by applicable laws

Monitoring data may be deleted upon termination of services.

8. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of personal data (subject to legal limitations)

Requests can be made by emailing: info@elevatedtechsupport.com

9. Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date. Continued use of services after updates constitutes acceptance of the revised policy.

11. Contact Information

Elevated Tech Support
https://elevatedtechsupport.com
info@elevatedtechsupport.com
502-509-7588