Master Services Agreement

Elevated Tech Support – Residential Services

Effective Date: 3/3/2026

This Master Services Agreement (“Agreement”) is entered into between Elevated Tech Support (“Company”) and the individual purchasing services (“Client”). By enrolling in services, Client agrees to the terms outlined below.

1. Scope of Services

Elevated Tech Support provides residential technology support services which may include:

Remote technical support
On-site support (if included in selected plan)
Device optimization and troubleshooting
Virus and malware remediation
Home network configuration and support
Software installation assistance
Managed endpoint protection (if included)
Subscription-based monitoring (if included)

Services are limited to personal residential devices and home networks. Commercial or business systems are excluded unless covered under a separate written agreement.

2. Service Plans & Billing

Services are offered on a recurring subscription basis.

Billing is processed monthly via Stripe.
Subscriptions renew automatically unless canceled.
Clients may manage or cancel subscriptions through the Stripe customer portal.
No refunds are issued for partial billing periods unless required by law.

Failure to maintain an active subscription may result in suspension of services and removal of installed management tools.

3. Client Responsibilities

Provide accurate contact and device information.
Maintain valid payment information.
Provide administrative access to devices when required.
Maintain current backups of important data.

Client acknowledges that Elevated Tech Support is not responsible for data loss. Backup services are not included unless explicitly stated in the selected plan.

4. Remote Access Authorization

Client authorizes Elevated Tech Support to install remote management or support software on covered devices for the purpose of:

Monitoring (if applicable)
Maintenance
Troubleshooting
Security management

Client may request removal of software upon cancellation of services.

5. Data & Privacy

Company may collect limited technical information necessary to diagnose issues, monitor system health, and maintain security tools.

Payment processing is handled securely through Stripe. Company does not sell personal information.

6. Limitation of Liability

To the maximum extent permitted by law:

Company is not liable for indirect, incidental, or consequential damages.
Liability for any claim is limited to the amount paid by Client in the three (3) months preceding the claim.
Company is not responsible for hardware failure, ISP outages, third-party service disruptions, or manufacturer defects.

Client acknowledges that technology services carry inherent risks including hardware failure and cybersecurity threats.

7. No Guarantee of Issue Resolution

Company will use commercially reasonable efforts to resolve issues but does not guarantee:

All issues can be fixed
All malware can be removed
Devices can always be restored without data loss

Some issues may require hardware replacement or third-party repair.

8. Term & Termination

This Agreement remains in effect while Client maintains an active subscription.

Either party may terminate:

Client: By canceling subscription via Stripe portal
Company: For non-payment, abuse, illegal activity, or violation of terms

Upon termination, remote management tools may be removed and monitoring services will cease.

9. Acceptable Use

Client agrees not to use Company services to support:

Illegal activities
Piracy or copyright infringement
Harassment or malicious cyber activity

Company reserves the right to terminate services for violations.

10. Emergency & After-Hours Support

After-hours or emergency support may incur additional fees unless explicitly included in the Client’s plan.

11. Force Majeure

Company shall not be liable for delays or failure to perform due to events beyond reasonable control, including natural disasters, cyberattacks, government actions, or service provider outages.

12. Governing Law

This Agreement shall be governed by the laws of the Commonwealth of Kentucky. Any disputes shall be resolved in the appropriate courts located in Kentucky.

13. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes prior discussions. Plan details and pricing listed on elevatedtechsupport.com are incorporated by reference.

14. Electronic Acceptance & Signature (Stripe Checkout)

Enrollment in services through Stripe Checkout constitutes electronic acceptance of this Agreement and a legally binding electronic signature.

By completing payment, Client affirms that:

They have reviewed and agree to this Agreement.
They are at least 18 years of age.
They have authority to enter into this Agreement.
They consent to receive communications and records electronically.

This Agreement is governed by the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and applicable state laws, including the Uniform Electronic Transactions Act (UETA), and shall have the same force and effect as a written signature.

A copy of this Agreement is available at: https://elevatedtechsupport.com/terms-of-service

Contact Information

Elevated Tech Support
https://elevatedtechsupport.com
info@elevatedtechsupport.com
502-509-7588