Virus protection, slow computer fixes, and remote tech help — from a local Louisville IT professional who actually answers the phone.
Serving St. Matthews & Central Louisville
St. Matthews is one of the oldest and most densely built suburbs inside the Watterson Expressway, where historic homes sit just blocks from the shops around Mall St. Matthews and the apartments and condos lining Breckenridge Lane. It’s a walkable, close-quarters kind of place — and when a computer goes down, residents don’t want to haul it across town and wait a week to hear back.
Founded by Jonathan Graves, a Louisville-area IT professional with over a decade of enterprise experience, Elevated Tech Support offers affordable home computer protection plans and remote support for St. Matthews residents. No big-box pricing, no call centers — just personal service from someone who knows your area.
Most problems are resolved remotely the same day. With a proactive monitoring plan, many issues are caught before they ever become a problem.
What We Do
Common Situations
These are the calls we get most often from residents in St. Matthews and the surrounding area:
Pricing
No surprise bills. No contracts. Try free for 30 days.
Both plans include a 30-day free trial. Cancel before the trial ends and you pay nothing.
Who You're Working With
Jonathan Graves founded Elevated Tech Support after more than a decade supporting enterprise IT environments, higher education networks, and healthcare technology systems across the Louisville area.
When you call Elevated Tech Support, you talk to Jonathan — not a help desk in another state. He explains what’s wrong in plain English, tells you what it will cost upfront, and doesn’t try to upsell you on things you don’t need.
Quick Answers
Most issues are fully resolved remotely — you share your screen and watch the work happen in real time. For hardware problems that genuinely require hands-on service, we’ll let you know and point you in the right direction honestly.
With us, you reach Jonathan directly — no hold queues, no rotating technicians, no upselling. Our monthly plans are also significantly less expensive than big box support subscriptions, and proactive monitoring means fewer emergencies to begin with.
Remote sessions require your explicit permission to start, you can see everything happening in real time, and you can end the session instantly at any time. Our monitoring software watches for threats — it doesn’t access your personal files.
Call us at 502-509-7588 and we’ll talk through what you’re dealing with. We can often diagnose over the phone whether it’s something you can handle yourself, something we can fix in one session, or something that warrants ongoing monitoring.
Helpful Resources
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