How We Protect You
You're not alone — and it's not your fault. Modern hackers have figured out how to get around standard antivirus. Here's what we do differently, and why it actually works.
Does any of this sound familiar?
Antivirus only blocks threats it already knows about. Hackers constantly create new ones — and they're designed specifically to get past it.
Your home internet is a door into your digital life — your files, your camera, your banking. Most people don't know if that door is actually locked.
One-time virus removal fixes the symptom, not the cause. Without ongoing protection, you're right back where you started in a few months.
Why Antivirus Alone Isn't Enough
Antivirus works like a bouncer with a clipboard — it checks people against a list of known threats. The problem? Hackers know the list. They just don't put themselves on it.
The Problem
Hacker
Antivirus
"Not listed"
Breached
"I'm not on your list? Then I guess I'm allowed in." The hacker walks straight through while your antivirus sits there checking boxes.
The Solution
Hacker
Huntress
"Acting weird"
Blocked
Our tools watch for behavior — how a program acts, not just what it's called. Someone acting suspicious gets stopped, list or no list.
Here's how we solve it
Your Device
Windows PC or laptop
Level.io
Monitoring & Management
Huntress
Threat Detection & Response
Jonathan
Your IT Pro
Both tools report directly to Jonathan. If something needs a human decision, he's alerted immediately.
Powered by Level.io
Think of this as having a technician quietly watching your computer around the clock — catching problems early, applying updates automatically, and letting Jonathan jump in remotely to fix things without a house call. Most issues get solved before you even notice them.
Constantly checks your CPU, memory, disk, and running processes — like a checkup that never stops.
Applies Windows and software updates automatically, closing vulnerabilities before hackers can exploit them.
Jonathan can connect to your device and fix most issues within minutes — no house call required.
If a drive starts failing, temperatures spike, or a suspicious process runs — we know immediately.
A plain-English summary of everything detected, patched, and resolved on your device each month.
Enterprise-grade antivirus deployed and kept current — no action needed on your part.
CPU
23%
Memory
61%
Disk
44%
Recent Activity
Powered by Huntress
Remember the bouncer analogy? This is the experienced one. Instead of checking a list, it watches how programs behave — and flags anything that looks suspicious, even if it's brand new. Real human security analysts review every alert around the clock before anything is acted on.
Detects attackers hiding inside legitimate Windows processes — the ones standard antivirus never sees.
Huntress's Security Operations Center employs real analysts who review every alert and confirm threats before acting.
Hidden "tripwire" files that trigger an instant shutdown if ransomware starts encrypting your data.
Finds the backdoors and startup tricks attackers leave behind — even after you've rebooted or run a scan.
Alerts you if your credentials turn up in known data breach databases.
Short monthly lessons that teach you and your team to spot phishing emails before clicking.
Process Tree
Confirmed: malicious persistence attempt via encoded PowerShell. Initiating containment.
Process terminated. Attacker's foothold removed. Jonathan notified.
The Full Picture
96% of the persistent footholds Huntress discovers have antivirus installed and running at the time. Modern attackers know how to bypass it.
Level.io patches and maintains. Huntress detects and responds. Together they form a layered defense that's far stronger than either alone.
Both tools report to Jonathan. You don't manage dashboards or interpret alerts — that's his job. You just get a protected device.
Common Questions
Both Level.io and Huntress are engineered to run silently with minimal system impact. You won't notice either one is there.
Level.io monitors system health metrics — CPU, memory, disk usage, and running processes. It doesn't read your documents or photos. Remote support sessions require you to actively grant access and you can end the session instantly. Huntress analyzes process behavior, not file contents.
Antivirus catches known malware by signature — think of it as a bouncer checking IDs. Huntress catches sophisticated attackers who already know how to fake an ID. Level.io handles the health and maintenance side. Together they cover what neither can do alone.
Huntress is a US-based cybersecurity firm founded by former NSA operators. They protect hundreds of thousands of small businesses across North America and are one of the top managed detection and response providers in the industry. Elevated Tech Support is an authorized Huntress partner.
Choose a plan that fits — home or business — and get set up in minutes.
